Michael Crystal, Ph.D.
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Learning Programs
These workbook covers are from programs (Selling & Negotiating; Communicating; Leading & Managing) produced for various clients. Click on any of them to discover the essence of the program's content.
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','cfsstp.jpg','','','\<b\>\<u\>Client Focused Sales \& Service\<\/u\>\<\/b\>\<br\>
In a world where product differentiation is becoming more difficult\, and everyone\'s promising the best price and service\, the real advantage any good salesperson has is their ability and willingness to make every customer feel special... this program teaches you how to do just that!
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,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','change.jpg','','','\<b\>\<u\>CHANGE\<\/u\>\<\/b\>\<br\>In a world where the only things that\'s constant is change\, people need and want to be at their best when moving from the old\, through the transition\, and onto the new. To that end\, their willingness to exercise their ability to change must always be at the ready\, and “CHANGE” provides the requisite knowledge\, skills and competencies to be able to do just that.','','','')){kind=spacer}
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','coaching.jpg','','','\<b\>\<u\>COACHING\<\/u\>\<\/b\>\<br\>This workshop addresses the need for establishing coaching relationships between leaders\/managers and employees within an organization\; understanding employees\' behavior and attitudes contributing to individual performance problems and how to best correct these problems\; and specific techniques to enable coaches to develop and maintain productive relationships that produce increased performance and fulfillment.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','communications.jpg','','','\<b\>\<u\>Communications...\<\/u\>\<\/b\>\<br\>The efficiency and effectiveness of communication, regardless of its form, is critical to individual, group and organizational success. This workshop provides participants with the understanding of effective communication processes and the practical skills necessary to promote accommodation, active listening, and mutually gratifying interactions.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','foep.jpg','','','\<b\>\<u\>Fundamentals of Effective Presenting\<\/u\>\<\/b\>\<br\>In this workshop participants are taught how to create, produce and deliver prepared presentations that are attention-getting, meaningful, memorable, activating, clear, grounded and uniquely sensitive to the audience\'s needs, wants and expectations.','','','')){kind=spacer}
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','nasdaq.jpg','','','\<b\>\<u\>Leadership Essentials\<\/u\>\<\/b\>\<br\>This course provides participants with the fundamentals that are so often lacking - how to answer the six key questions that all leaders must answer; how to manage performance; how to build a strong team - in ways that are practical and easily transferable from the classroom to the real world.','','','')){kind=spacer}
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','lmpf.jpg','','','\<b\>\<u\>Leading \& Managing Performance \& Fulfillment\<\/u\>\<\/b\>\<br\>Success in today\'s fast-paced, constantly changing world demands the ability and willingness to simultaneously, sometimes transparently, lead people and manage process. To that end, this course has been designed to enhance your knowledge and skill as a communicator, leader, manager, coach and role model.','','','')){kind=spacer}
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','manconf.jpg','','','\<b\>\<u\>Managing Conflict\<\/u\>\<\/b\>\<br\>This high-energy experiential seminar uses cutting-edge training techniques. These hands-on activities allow participants to take risks and explore their own communication styles in an innovative way. Discover how to manage conflict, communicate more effectively and maximize group dynamics.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','min_ust.jpg','','','\<b\>\<u\>Managerial Influence \& Negotiation\<\/u\>\<\/b\>\<br\>This program has been designed to enhance your ability and willingness to explore alternatives and positions, when faced with conflict or opposing points of view, so as to reach outcomes that gain all parties\' support and acceptance. It will prepare you to\: promote ideas and proposals persuasively\; counter and respond to objections\; earn greater respect from those you interact with in negotiating situations\; develop others\' ideas and engage in mutual problem solving openly and freely\; shape stakeholder opinions\; facilitate agreements and seek win\:win solutions and negotiate skillfully in tough situations.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','san.jpg','','','\<b\>\<u\>Selling & Negotiating\<\/u\>\<\/b\>\<br\>This course improves participant\'s skill in both forms of selling: unilateral \(where one person is building relationships, discovering needs, advocating solutions and responses and supporting the \'buyer\'s\' satisfaction\), and bilateral selling \(a\/k\/a negotiating\), where both parties are doing the same.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','pf.jpg','','','\<b\>\<u\>Performance Feedback\<\/u\>\<\/b\>\<br\>This workshop addresses the importance of utilizing the performance appraisal process as an integral way of managing human resources, increasing job satisfaction, increasing individual and organizational productivity, and avoiding the internal and external problems that a poor system can create.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','mtv.jpg','','','\<b\>\<u\>Managing The Variables\<\/u\>\<\/b\>\<br\>“I don\'t have the time\!” “I don\'t have the resources.” “I simply have too much to do\!” “I\'m not really sure what I should be doing or not doing.” Being personally productive has become more challenging as we are asked to do more with less, yet by refocusing our attention on the myriad variables that affect our performance, we can do better.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','sl.jpg','','','\<b\>\<u\>Sales Leadership\<\/u\>\<\/b\>\<br\>For those who lead and manage salespeople, this course provides a unique blend of skill sets: selling, leading and managing; and does so in a way that enables participants to learn what\'s required to measurably improve individual and collective performance while enhancing the fulfillment of everyone.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','stb.jpg','','','\<b\>\<u\>Selecting THE Best\<\/u\>\<\/b\>\<br\>Teddy Roosevelt said it best...“hire the right people and you\'re 90ˆ of the way toward success.” In today\'s war for talent, the ability to identify and select the best people is critical to any organization\'s success, and “Selecting The Best” provides you with everything you need.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','taobal.jpg','','','\<b\>\<u\>The ART of Being a Leader\<\/u\>\<\/b\>\<br\>For those who are still contemplating a mind shift toward becoming a leader, this course provides an opportunity to explore what it takes and how to develop the requisite skills to turn vision into reality.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','taoi.jpg','','','\<b\>\<u\>The Tactical Advantage: Organizational Influence\<\/u\>\<\/b\>\<br\>Historically it was simply called “politics,” which all too often carried a negative connotation; yet everyone acknowledges that everyone organization has its share. This course provides participants with the knowledge and tactics required to minimize the adverse effects of politicking while optimizing the opportunities to build and sustain valuable strategic alliances.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','taomams.jpg','','','\<b\>\<u\>The Art of Making a Merger Successful\<\/u\>\<\/b\>\<br\>Simply stated, the vast majority of mergers fail because the people involved don\'t know how to do what this course teaches: how to turn “us and them” into “the new we.”','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','teamf.jpg','','','\<b\>\<u\>TEAM FUNdamentals\<\/u\>\<\/b\>\<br\>If you really want to help a collection of individuals get to be a real team, this course will provide all the necessary basics. A highly experiential course, it provides participants with the chance to really experience team while learning what they need to take back to their real world.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','tpoi.jpg','','','\<b\>\<u\>The Power of Inclusion\<\/u\>\<\/b\>\<br\>Diversity. It\'s more than simply employing a workforce that represents a blend of ethnicity, national origin and gender. It\'s all about diversity of thought and action, of people being truly open-minded, negotiable and accommodating. And more than it being politically correct, this course proves that it makes for good business.','','',''))
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','yiwm.jpg','','','\<b\>\<u\>Yesterday I Was Managed; Today I\'m Managing\<\/u\>\<\/b\>\<br\>“On Friday my friends and I are finishing up another tough week. On Monday morning, I\'m in an office, and my friends are now looking to me for direction. And before I knew it, I\'m looking at them wondering how I\'m going to ensure that we make plan, manage expenses and that I\'m not going be in trouble the first time I have to really manage them.” YIWM,TIM teaches participants learn how to develop self-responsibility, prioritize, delegate and lead in order to make this most difficult transition.','','','')){kind=spacer}
,openPopup('mrcphd_media/wbc/target2.htm','Looker','top=10,left=50,scrollbars=yes,status=no,location=no','team.jpg','','','\<b\>\<u\>Together Everyone Achieves More\<\/u\>\<\/b\>\<br\>“Well, the boss said we\'re a team, so let\'s start being a team.” So often, collections of individuals are brought together, whether it is to do a project or as a result of yet another reorg, and they haven\'t a clue how to get started really becoming a team. And worse yet, they\'re offered an opportunity to do “team-building” which assumes since “they\'re all wearing the same color tee shirts,” they must be ready for it. This workshop is a critically important precursor to traditional team building in that it provides a group with the all-important foundation necessary to ultimately become a team.','','',''))
| All Content Copyright 2004 Michael Crystal Ph.D |
| Website by: ElectricBruin |
